Interactive Voice Response (IVR) :
Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the users interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.
Customer Support & Services :
Access to our dedicated team of support engineers is available to all. licensed customers with a valid maintenance agreement. We are committed to providing courteous, professional and responsive customer care through our team of highly skilled support engineers to help assess and resolve your product issues as quickly as possible.');?>
Team Oriented Support :
We recognize that our products, while they are integral to ones network do not make up the entire network solution. A successful network is comprised of multi-vendor products that come together to form a unified solution and in recognition of this fact our support engineers are committed to assisting however they can to resolve cascading issues that may not directly involve our products but prevent its effective operation within your network.
Software Upgrades :'
IVR Technologies is continually improving and enhancing its software products in anticipation and response to customer needs and requirements. Product updates are made available to all of our customers who are within a valid maintenance agreement for the term of their contract.